1. Refund Eligibility
Refunds are processed in accordance with our cancellation policy. Once your cancellation request is approved and verified by our team, the eligible amount will be credited back to your original payment method.
2. Non-Refundable Charges
Certain costs cannot be recovered after booking confirmation. These include permit fees, monument entry tickets, pre-paid hotel deposits, and services provided by third-party partners who maintain their own cancellation policies.
3. Processing Timeframe
Approved refunds are processed to the original payment source used at checkout—whether credit card, debit card, net banking, or UPI. Due to banking procedures and intermediary processing, please allow 7 to 10 business days for the amount to appear in your account.
4. Partial Refunds & Unused Services
We do not offer partial refunds for unused portions of a tour package. If you choose to skip meals, accommodation nights, sightseeing activities, or transport services during your trip, these are considered voluntarily forfeited and cannot be reimbursed.
5. Contact for Refund Queries
If you experience delays, discrepancies, or have questions about your refund status, please contact our accounts team at CREATVER TECHNOLOGIES INDIA PRIVATE LIMITED via pay2waybooking@gmail.com. We're here to assist you promptly.