1. How to Cancel
All cancellation requests for tour packages, custom itineraries, or transport services booked through PAY2WAY BOOKINGS must be submitted in writing via email or through our contact form. Verbal requests or messages on social platforms will not be considered valid for cancellation processing.
2. Cancellation Charges
Since hotels, transport, and other services are reserved well in advance, cancellation fees are calculated based on when we receive your written request:
- 30 Days or more before departure: A cancellation fee of 10% of the total package cost applies.
- 15 to 29 Days before departure: A cancellation fee of 50% of the total package cost applies.
- Less than 14 Days before departure: No refund is available. The full booking amount will be forfeited.
3. Date Changes & Postponement
If you wish to reschedule your trip instead of canceling, requests must be submitted at least 20 days before the original departure date. Changes are subject to availability and may involve additional costs due to seasonal pricing differences or hotel availability.
4. Cancellations by Us
In rare cases where extreme weather, natural disasters, or other unforeseen events make travel unsafe or impossible, we will offer you alternative dates or a full refund. Our team will work with you to find the best possible solution.
5. Contact Us
To request a cancellation or for any questions about this policy, please contact our support team at CREATVER TECHNOLOGIES INDIA PRIVATE LIMITED via pay2waybooking@gmail.com. We're here to assist you.